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Foot Locker

Foot Locker Store Details
160,057 customers have rated this store since March 2000

4.3

See all ratings

All Ratings

4.4 Overall look and design of site
4.5 Clarity of product information
4.4 On-time delivery - Product arrived when expected
4.4 Product met expectations
4.2 Customer support
4.0 Shipping charges
4.4 Availability of product you wanted
4.5 Ease of finding what you are looking for
4.3 Variety of shipping options
4.5 Order tracking
4.3 Overall satisfaction
4.3 Would shop here again
4.2 Prices relative to other online merchants
4.4 Selection of products - Types of products available
4.4 Charges stated clearly before order submission

*Ratings are for the past 90 days only.

Customer Certified

Customer Certified

A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:

Must maintain store ratings of Satisfactory or better
Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
Must have received at least 20 customer surveys in the last 90 days

Stores cannot buy the Customer Certified seal.

Store description: Foot Locker offers a large selection of athletic footwear and apparel. They carry all major brands and categories of gear and accessories, as well as licensed apparel for professional and college sports teams. The site features contests, games, chats, forums and current sports news.

Contact Information

Physical Address: Footlocker.com
New York NY 10001
UNITED STATES

Customer Service: Tel: (800) 991-6815
Fax: (800) 628-6302
Email: customer_service@footlocker.com
Web site: http://www.footlocker.com

Features & Services

Ordering Methods
	Order phone number: (800) 991-6815
	Toll-free order phone number: (800) 991-6815
	Order fax number: (800) 628-6302
	Site search available
	Customer info confidential
	Live customer service available
	Online order tracking
	Online shopping cart system
	Secure checkout
	100% Money back guarantee

Delivery Methods
	Next day delivery available
	First class delivery available
	Ground delivery available
	Other delivery method:

Payment Methods
	American Express
	Discover
	MasterCard
	Visa

Customer Reviews
199 Reviews Total	Reviews 1 - 10 of about 199
5.0 Would shop here again 5.0 Overall satisfaction 5.0 Product met expectations 5.0 On-time delivery - Product arrived when expected 5.0 Availability of product you wanted 5.0 Order tracking 5.0 Customer support 5.0	by gview43213, Friday, May 18, 2012 11:41 PM
5.0 Order tracking 5.0 Availability of product you wanted 5.0 Customer support 5.0 Overall satisfaction 5.0 Product met expectations 5.0 On-time delivery - Product arrived when expected 4.5 Would shop here again 5.0 5.0 Clarity of product information 5.0 Selection of products - Types of products available 5.0 Overall look and design of site 5.0 Ease of finding what you are looking for	Friday, May 18, 2012 11:15 PM
4.0 Order tracking 4.0 Availability of product you wanted 4.0 Customer support 4.5 Overall satisfaction 4.0 Product met expectations 4.0 On-time delivery - Product arrived when expected 4.0 Would shop here again 4.0 3.5 Clarity of product information 3.5 Selection of products - Types of products available 3.5 Overall look and design of site 3.5 Ease of finding what you are looking for	Friday, May 18, 2012 7:42 PM
5.0 On-time delivery - Product arrived when expected 5.0 Would shop here again 5.0 Overall satisfaction 5.0 Product met expectations 5.0 Order tracking 5.0 Availability of product you wanted 5.0 5.0 Shipping charges 5.0 Prices relative to other online merchants 5.0 Charges stated clearly before order submission 5.0 Variety of shipping options	Friday, May 18, 2012 3:56 PM
5.0 Would shop here again 5.0 Overall satisfaction 5.0 Product met expectations 5.0 On-time delivery - Product arrived when expected 5.0 Order tracking 5.0 Availability of product you wanted 4.5 5.0 Shipping charges 5.0 Variety of shipping options 5.0 Charges stated clearly before order submission 5.0 Prices relative to other online merchants	by tinna, Friday, May 18, 2012 3:46 PM
5.0 Customer support 5.0 Would shop here again 5.0 Overall satisfaction 5.0 Product met expectations 5.0 On-time delivery - Product arrived when expected 5.0 Order tracking 5.0 Availability of product you wanted 4.5 5.0 Shipping charges 4.0 Prices relative to other online merchants 5.0 Charges stated clearly before order submission 4.5 Variety of shipping options	Friday, May 18, 2012 2:28 PM
5.0 Order tracking 5.0 Availability of product you wanted 5.0 Customer support 5.0 Overall satisfaction 5.0 Product met expectations 5.0 On-time delivery - Product arrived when expected 5.0 Would shop here again 5.0 5.0 Shipping charges 5.0 Variety of shipping options 2.5 Prices relative to other online merchants 4.5 Charges stated clearly before order submission 4.5 Clarity of product information 5.0 Selection of products - Types of products available 5.0 Overall look and design of site 5.0 Ease of finding what you are looking for	Friday, May 18, 2012 12:25 PM
2.5 Order tracking 3.5 Would shop here again 4.5 Overall satisfaction 3.0 Product met expectations 4.0 On-time delivery - Product arrived when expected 4.0 Customer support 3.5 Availability of product you wanted 3.0 Shipping charges 4.5 5.0 Variety of shipping options 5.0 Charges stated clearly before order submission 5.0 Clarity of product information 5.0 Selection of products - Types of products available 4.0 Overall look and design of site 4.0 Ease of finding what you are looking for 4.0 Prices relative to other online merchants	Friday, May 18, 2012 10:54 AM
4.0 Order tracking 5.0 Availability of product you wanted 5.0 Customer support 5.0 Overall satisfaction 5.0 Product met expectations 5.0 On-time delivery - Product arrived when expected 5.0 Would shop here again 4.0 4.5 Clarity of product information 5.0 Selection of products - Types of products available 4.5 Overall look and design of site 4.5 Ease of finding what you are looking for	Friday, May 18, 2012 10:49 AM
3.5 Overall satisfaction 2.5 Would shop here again 1.0 Product met expectations 2.0 On-time delivery - Product arrived when expected 1.0 Order tracking 1.0 Availability of product you wanted 5.0	Friday, May 18, 2012 10:06 AM

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