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REI

REI Store Details
153,643 customers have rated this store since November 1999

4.7

See all ratings

All Ratings

4.5 Ease of finding what you are looking for
4.7 Overall satisfaction
4.8 Customer support
4.7 Would shop here again
4.7 Product met expectations
4.5 Overall look and design of site
4.2 Prices relative to other online merchants
4.5 Clarity of product information
4.8 Charges stated clearly before order submission
4.5 Variety of shipping options
4.7 Shipping charges
4.8 Order tracking
4.7 Availability of product you wanted
4.4 Selection of products - Types of products available
4.8 On-time delivery - Product arrived when expected

*Ratings are for the past 90 days only.

Customer Certified

Customer Certified

A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:

Must maintain store ratings of Satisfactory or better
Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
Must have received at least 20 customer surveys in the last 90 days

Stores cannot buy the Customer Certified seal.

Store description: REI offers over 8,000 outdoor products on this site, with departments for camping, climbing, cycling, outdoor wear, paddling, footwear and snow sports (XC ski, alpine ski, snowboard, and snowshoes). Visitors may access detailed columns on how to decide which products match their needs. The site features articles and news for outdoors enthusiasts, a sale section and a listing of REI's adventure travel packages, as well as links to other outdoors-related sites.

Contact Information

Physical Address: 6750 S. 228th St.
Kent WA 98032
UNITED STATES

Customer Service: Tel: (800) 426-4840
Fax: (253) 891-2523
Email: service@rei.com
Web site: http://www.rei.com

Features & Services

Ordering Methods
	Order phone number: (800) 426-4840
	Toll-free order phone number: (800) 426-4840
	Order fax number: (253) 891-2523
	Site search available
	Customer info confidential
	Live customer service available
	Online order tracking
	Online shopping cart system
	Secure checkout
	100% Money back guarantee

Delivery Methods
	Next day delivery available
	First class delivery available
	Ground delivery available
	Other delivery method:

Payment Methods
	American Express
	Discover
	MasterCard
	Visa

Customer Reviews
221 Reviews Total	Reviews 1 - 10 of about 221
5.0 On-time delivery - Product arrived when expected 5.0 Would shop here again 5.0 Overall satisfaction 5.0 Product met expectations 5.0 Customer support 5.0 Availability of product you wanted 5.0 Order tracking 5.0 5.0 Shipping charges 5.0 Prices relative to other online merchants 5.0 Charges stated clearly before order submission	by Sneaky Weasel, Saturday, May 19, 2012 1:23 AM
5.0 Order tracking 5.0 Availability of product you wanted 5.0 Would shop here again 5.0 Overall satisfaction 5.0 Product met expectations 5.0 On-time delivery - Product arrived when expected 5.0 5.0 Clarity of product information 5.0 Selection of products - Types of products available 5.0 Overall look and design of site 5.0 Ease of finding what you are looking for	Friday, May 18, 2012 3:44 PM
5.0 Would shop here again 5.0 Overall satisfaction 5.0 Product met expectations 5.0 On-time delivery - Product arrived when expected 5.0 Customer support 5.0 Availability of product you wanted 5.0 Order tracking 5.0 5.0 Shipping charges 5.0 Variety of shipping options 5.0 Charges stated clearly before order submission 5.0 Prices relative to other online merchants	Friday, May 18, 2012 12:57 PM
5.0 Would shop here again 5.0 Overall satisfaction 5.0 Product met expectations 5.0 On-time delivery - Product arrived when expected 5.0 Order tracking 5.0 Availability of product you wanted 5.0 5.0 Shipping charges 5.0 Variety of shipping options 5.0 Charges stated clearly before order submission 4.0 Prices relative to other online merchants	by Neri, Friday, May 18, 2012 12:42 PM
5.0 Order tracking 5.0 Availability of product you wanted 5.0 Would shop here again 5.0 Overall satisfaction 5.0 Product met expectations 5.0 On-time delivery - Product arrived when expected 5.0 5.0 Shipping charges 5.0 Variety of shipping options 5.0 Prices relative to other online merchants 5.0 Charges stated clearly before order submission	Friday, May 18, 2012 12:41 PM
5.0 Order tracking 5.0 Availability of product you wanted 4.5 Customer support 4.5 Overall satisfaction 5.0 Product met expectations 5.0 On-time delivery - Product arrived when expected 5.0 Would shop here again 5.0 4.0 Clarity of product information 4.0 Selection of products - Types of products available 4.0 Overall look and design of site 4.5 Ease of finding what you are looking for	Friday, May 18, 2012 12:16 PM
5.0 Order tracking 5.0 Availability of product you wanted 5.0 Would shop here again 5.0 Overall satisfaction 5.0 Product met expectations 5.0 On-time delivery - Product arrived when expected 4.0 3.0 Shipping charges 1.5 Variety of shipping options 1.5 Prices relative to other online merchants 4.0 Charges stated clearly before order submission	Friday, May 18, 2012 11:40 AM
4.0 Would shop here again 4.0 Overall satisfaction 5.0 Product met expectations 5.0 On-time delivery - Product arrived when expected 5.0 Availability of product you wanted 5.0 Order tracking 2.5 Customer support 4.0 5.0 Clarity of product information 4.5 Selection of products - Types of products available 4.5 Ease of finding what you are looking for 4.5 Overall look and design of site	by CB, Friday, May 18, 2012 10:56 AM
4.5 Order tracking 4.5 Availability of product you wanted 4.5 Customer support 4.5 Overall satisfaction 4.5 Product met expectations 4.5 On-time delivery - Product arrived when expected 4.5 Would shop here again 4.5 5.0 Shipping charges 5.0 Variety of shipping options 4.0 Prices relative to other online merchants 4.5 Charges stated clearly before order submission	Friday, May 18, 2012 10:00 AM
5.0 Order tracking 5.0 Availability of product you wanted 3.5 Would shop here again 3.5 Overall satisfaction 3.5 Product met expectations 5.0 On-time delivery - Product arrived when expected 5.0 5.0 Shipping charges 3.5 Variety of shipping options 2.0 Prices relative to other online merchants 5.0 Charges stated clearly before order submission	Friday, May 18, 2012 9:19 AM

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