A Customer Certified store has a proven track record of dependability and customer satisfaction.
To receive a Customer Certified seal a store must meet these criteria:
Must maintain store ratings of Satisfactory or better
Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
Store description: Celebrate Express is a leading online destination for party supplies and services focusing on celebrating the lives of children and providing all of the tools necessary to do so. In addition, the company strives to provide parents with helpful tips and advice offering coordinated, custom-packaged parties or items sold individually. Choose from a wide selection of themed paper party goods and supplies, balloons, pi€atas, costumes, toys, favors, birth scrolls, crafts and activities, cake recipes, games, cake toppers,theme-related gifts, and more. Trained Party Planners are available Monday-Friday between 4:30 a.m.-10 p.m. PST, and Saturday-Sunday between 6 a.m.-9 p.m. PST via live chat, phone, or e-mail to take orders, give advice, and offer creative solutions.
Contact Information
Physical Address:
5915 S Moorland Rd
New Berlin WI 53151
UNITED STATES
Customer Service:
Tel: (800) 424-7843
Email: customerservice@celebrateexpress.com
Web site: http://www.birthdayexpress.com
Features & Services
Ordering Methods
Order phone number: (800) 424-7843
Toll-free order phone number: (800) 424-7843
Order fax number: 336-662-8104
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: Int. Ship: Canada, Australia, and United Kingdom
Payment Methods
American Express
Discover
MasterCard
Visa
Customer Reviews
473 Reviews Total
Reviews 1 - 10 of about 473
5.0Order tracking
5.0Availability of product you wanted
4.5Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Customer support
5.0
4.0Clarity of product information
5.0Selection of products - Types of products available
5.0Overall look and design of site
5.0Ease of finding what you are looking for
Monday, May 21, 2012 2:43 AM
5.0Order tracking
5.0Availability of product you wanted
5.0Would shop here again
5.0Overall satisfaction
5.0Product met expectations
5.0
5.0Clarity of product information
5.0Selection of products - Types of products available
5.0Overall look and design of site
5.0Ease of finding what you are looking for
Monday, May 21, 2012 12:48 AM
5.0Customer support
5.0Order tracking
5.0On-time delivery - Product arrived when expected
5.0Would shop here again
5.0Overall satisfaction
5.0Product met expectations
5.0Availability of product you wanted
4.5
3.0Shipping charges
3.5Variety of shipping options
3.5Prices relative to other online merchants
3.0Charges stated clearly before order submission
by thomas mcquirt, Monday, May 21, 2012 12:05 AM
5.0Order tracking
5.0Availability of product you wanted
4.0Would shop here again
3.5Overall satisfaction
4.5Product met expectations
4.0On-time delivery - Product arrived when expected
3.5
3.5Shipping charges
2.5Variety of shipping options
3.5Prices relative to other online merchants
3.5Charges stated clearly before order submission
Sunday, May 20, 2012 9:38 PM
5.0Would shop here again
5.0Availability of product you wanted
5.0Order tracking
4.0Customer support
5.0On-time delivery - Product arrived when expected
5.0Product met expectations
4.5Overall satisfaction
5.0
by AJ, Sunday, May 20, 2012 9:18 PM
4.0Would shop here again
4.0Overall satisfaction
4.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Order tracking
5.0Availability of product you wanted
5.0
5.0Shipping charges
5.0Variety of shipping options
5.0Charges stated clearly before order submission
3.0Prices relative to other online merchants
Sunday, May 20, 2012 7:42 PM
5.0Customer support
5.0Would shop here again
5.0Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Order tracking
5.0Availability of product you wanted
5.0
5.0Shipping charges
5.0Prices relative to other online merchants
5.0Charges stated clearly before order submission
5.0Variety of shipping options
Sunday, May 20, 2012 3:24 PM
5.0On-time delivery - Product arrived when expected
5.0Order tracking
5.0Product met expectations
5.0Would shop here again
4.5Overall satisfaction
4.5Availability of product you wanted
5.0
5.0Clarity of product information
5.0Selection of products - Types of products available
5.0Overall look and design of site
5.0Ease of finding what you are looking for
by DeadMari, Sunday, May 20, 2012 2:23 PM
5.0On-time delivery - Product arrived when expected
4.5Would shop here again
4.5Overall satisfaction
5.0Product met expectations
4.0Availability of product you wanted
4.5
3.5Shipping charges
4.5Prices relative to other online merchants
5.0Charges stated clearly before order submission
4.0Variety of shipping options
Sunday, May 20, 2012 1:48 PM
5.0Order tracking
5.0Would shop here again
5.0Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Customer support
5.0Availability of product you wanted
5.0
5.0Shipping charges
5.0Variety of shipping options
5.0Prices relative to other online merchants
5.0Clarity of product information
5.0Selection of products - Types of products available
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